Q. Do I need to purchase a supply pack with my Automatic Disk Cleaner?

 A. The TSG125/TSG125i Automatic Disk Cleaner comes with a starter cleaning kit of 10 cleaning pads and one bottle of cleaning fluid. Most users purchasing the Automatic cleaner have a number of disks to clean. We recommend using one pad per double-sided Disk, so most people who purchase the automatic Disk Cleaner DO need to order at least one supply kit, models KA-1D (50 ct.) and KA-1F (100 ct.).

Q. Do you have a cleaner for the drive itself?

 A. There are no cleaners for Magneto-Optical Drives. The sensitive internal head can be damaged by amateur attempts at cleaning. The best solution is to call your hardware service technician.

 Q. How often should disks be cleaned?

A. Magneto-Optical disks should be cleaned at least once a year if they are used in a standard office environment. If the surrounding environment are more exposed to dust and dirt, (warehouse, etc) they should be cleaned  every three to six months in order to ensure continued usage.

Q. If I clean my disks and they still do not work, have I lost my data? 

A. It depends on the type of disk. Magneto-Optical disks that have been recorded with a write-verify feature “on” almost always have recoverable data on them.

Q. Is there a service that will come and clean disks at my site? 

A. YES. ProDisk, Inc. will send certified technicians on a job-by-job basis to your site and clean your media. Call us for details and cost estimates.